Refund and Returns Policy

1. General Overview

At Pearlshop we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the product.

2.2. Condition of Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that have been altered, damaged, or washed are not eligible for return.

3. Return Process

3.1. Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization Number (RAN) and detailed instructions for shipping the item back to us. Returns sent without a valid RAN will not be processed.

3.3. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for all shipping costs associated with returning the product. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

4.2. Refund Amount

The refund will include the price of the returned item(s) minus any original shipping charges, unless the return is a result of our error.

5. Non‑Refundable Items

• Gift cards or store credit.
• Personalized or custom-made products.
• Final sale items marked as “non‑returnable” at the time of purchase.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund, including any applicable shipping costs.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions precisely to avoid delays.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights. Pearlshop reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions regarding this policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486
Address: Pearlshop,